CNA:

Frontline Administrative Support
for Your Network

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If you want to increase system up-time and user productivity on your network products, you need a Certified Novell Administrator (CNA).

A CNA handles the day-to-day administration of an installed Novell networking product: NetWare, GroupWare (GroupWise, InForms or SoftSolutions) or UnixWare.

Why Hire a CNA?

• CNAs are certified by Novell to provide on-site administrative support for software users in a variety of work environments, including professional offices and small businesses, workgroups or departments, and corporate information services (IS).
• An on-site CNA can take care of day-to-day administration tasks. This reduces outside support calls as well as your overall support costs.
• Putting a CNA in each department provides personalized, frontline support. The CNA acts as the collection point for communicating user needs to other technical support staff.
• If your organisation doesn't have an in-house network engineering team, a CNA can provide the technical expertise to complement an out-sourced technical support contract.
• You can be confident that a CNA is qualified because certification candidates must prove their ability by taking a performance-based test that measures their skills with administration tasks.

Why Send Staff to CNA Training?

CNA candidates learn how to support network users with skills such as:

• Setting up the computer desktop
• Automating access to the network
• Implementing security strategies
• Customising and optimising the desktop
• Handling routine software maintenance
• Monitoring network performance
• Managing network printing
• Managing system backup

The Bottom Line...

Hiring a CNA or training a CNA on your support staff offers your company many benefits. A CNA can:

• Reduce overall technical support costs.
• Give your support organization an entry-level support position.
• Reduce the burden on the computer engineering department or help desk.
• Provide managers with a growth path for their staff by creating a support hierarchy.
• Fill the void between the technical and administrative needs of departments.
• Give departments more localized support by providing on-site administrative services.
• Provide a growth path for employees.

How Will a CNA Help Your Organisation?

• Your CNA can provide onsite, administrative network support to service your growing network and network applications.
• Your CNA can meet expanding technology opportunities.
• The administrative support skills CNAs possess allow your information technology (IT) system to stay up and running.
• Confidence in your IT investment increases with CNAs on staff.
• CNA training is the foundation for providing skilled administrative support across expanding networks and organistaions.
• Companies around the world use CNA training as the standard, base-level training for their network administration support personnel. CNA is an internationally recognised and Novell-authorised qualification.

What Employers Say About CNA Training

"Having a CNA on staff is a definite asset. A network is only as productive as the people running it!" T.W. Woodward, Senior Vice President of Hospital Services, Seven Oaks General Hospital, Canada

"With a CNA certificate, management knows competence tests have been passed demonstrating the required technical knowledge." Susan Brumley, Senior Vice President, Easter Seal Society, North Carolina

"Our employees are more confident in the company's information technology system knowing we have CNAs on staff." Adrian Russell, IT Manager of Systems Support, Davy International, United Kingdom

"DYNEX needs to have a CNA on staff to continue to administer the organization's networking and network applications." Cathy Miller, Accounting Manager, DYNEX, Minnesota

You may also wish to return to the CNA Course Info Page for more information.